Refund & Cancellation Policy

Telegram Access Subscription

Cancellation

You may cancel your Telegram Access subscription at any time. Here's how it works:

• Cancel through the Stripe customer portal (link sent in your welcome email)
• Or email topanga@ludwitt.com and we'll cancel for you
• Cancellation takes effect at the end of your current billing period
• You retain access until your paid period ends
• After cancellation, you'll be removed from the Telegram allowlist

Refunds

We do not provide partial refunds for unused portions of a billing period. However:

• First 7 days: If you're not satisfied within your first week, contact us for a full refund
• Service issues: If we fail to respond within 48 hours multiple times, you may request a prorated refund
• Billing errors: We'll immediately refund any duplicate or erroneous charges

One-Time Services (Audits, Analysis, Training)

Before Work Begins

If you change your mind before we start work, you'll receive a full refund of any payments made. "Work begins" means we've sent you the first communication specifically about your project (beyond initial scheduling).

After Work Begins

Once work has started:

• The initial payment (50% or 100% depending on service) is non-refundable
• You may cancel at any time without paying the remaining balance
• You'll receive whatever work has been completed up to that point

Satisfaction Guarantee

If you're not satisfied with delivered work, we'll work with you to make it right:

• One round of revisions included at no extra cost
• If we can't meet your reasonable expectations, we'll refund 50% of what you paid
• Claims must be made within 14 days of delivery

How to Request a Refund

1. Email topanga@ludwitt.com with subject line "Refund Request"
2. Include your name, email used for purchase, and reason for refund
3. We'll respond within 2 business days
4. Approved refunds are processed within 5-10 business days
5. Refunds are issued to the original payment method

Exceptions

We reserve the right to refuse refunds in cases of:

• Violation of our Terms of Service
• Abuse of the refund policy (e.g., repeated subscribe-cancel cycles)
• Fraudulent activity
• Chargebacks initiated without first contacting us

Questions?

If you have questions about refunds or cancellations, email topanga@ludwitt.com. We want you to be happy with our services, and we'll do our best to resolve any concerns.